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Privacy Policy

Last Updated: 11/29/2025

This Privacy Policy explains the practices of FandL Design Builders (“FandL,” “we,” “us,” or “our”) regarding the collection, use, and disclosure of personal information from visitors to our website(s) (collectively, the “Website”). By using our Website, you agree to the practices described in this Privacy Policy. We may update this policy from time to time. If we make material changes, we will post the updated policy on the Website and revise the “Last Updated” date above. We encourage you to review this policy periodically. Questions about this policy can be directed to [email protected].

 

Information We Collect

 

Personal Information Personal information is data that identifies you directly, such as your name, email, phone number, address, or other account identifiers. It also includes information linked to you, like details about your requests, inquiries, or interactions with us. Demographic details, including birthdate, gender, location, or preferences, may also be considered personal information when combined with other identifiable data.

Aggregate Information Aggregate information is data about groups of users, products, or services where individual identities are not included. For example, we may track how many visitors view certain pages or use specific services. This information helps us analyze trends, improve our Website, develop new offerings, and tailor existing services to client needs. Aggregate data may be shared with third parties for analytics or marketing purposes but does not contain personally identifiable information.

 

How We Collect and Use Personal Information

 

We collect personal information through various interactions on our Website. We generally use your information for the purpose for which it was collected, to provide requested services, respond to inquiries, improve our offerings, and support our internal operations.

Information from Forms and Requests When you submit a consultation request, contact form, employment application, or other inquiry, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Postal code

  • Preferences and interests related to services

This information may be used to:

  • Fulfill your request or provide requested services

  • Communicate about services, news, or promotions

  • Respond to questions or support inquiries

  • Include in FAQs or other editorial content

Newsletter Subscriptions When you subscribe to newsletters, we may collect your name, email, and location to provide targeted content. You may unsubscribe at any time using the “unsubscribe” link included in every newsletter.

Contests, Promotions, and Surveys Participation in contests, promotions, offers, or surveys is voluntary. We may collect personal information to notify winners, award prizes, or improve our Website and services.

Customer Service Interactions We collect information from you when you contact our support team to respond to questions, feedback, or concerns.

Cookies and Log Files

  • Cookies: We use cookies to maintain your session, enhance your browsing experience, and gather general usage information. Cookies on our Website are not accessible by third-party sites.

  • Log Files: We track IP addresses and other technical information to analyze trends, administer the Website, and improve functionality.

 

Disclosure of Personal Information

 

With Your Consent We do not sell or rent personal information. With your permission, we may share information with third parties to provide requested services.

For Internal Purposes We may use information for internal operations, including trend analysis, audience measurement, and marketing communications (email or text), subject to your consent.

Legal and Safety Requirements We may disclose personal information if required by law, to enforce policies, to protect rights or safety, or in cases of emergencies where immediate disclosure is necessary.

Business Transfers Your information may be transferred during mergers, acquisitions, asset sales, or bankruptcy.

 

Children and Minors

 

Our Website is not intended for children under 13. If you are under 13, please do not provide personal information. A parent or guardian should submit any information on your behalf.

 

Third-Party Links and Sources

 

Our Website may include links to third-party websites. We are not responsible for their privacy practices. We may also receive information about you from third-party sources, which we will treat as personal information if combined with other data we collect.

 

Security

 

We take reasonable measures to protect personal information from unauthorized access, use, alteration, or destruction while it is under our control.

 

Your Choices and Opt-Outs

 

Email You may opt out of marketing emails by following instructions in the message or contacting [email protected]. Account-related messages may still be sent.

Text Messages To stop receiving marketing texts, reply STOP. Account-related messages may still be delivered.

 

Compliance with Laws

 

TCPA Compliance We obtain your consent before sending marketing texts or automated calls, provide opt-out mechanisms, and promptly honor opt-out requests.

CAN-SPAM Act Compliance We ensure:

  • No false or misleading headers

  • No deceptive subject lines

  • Clear identification of messages as advertisements

  • Inclusion of our physical postal address

  • A visible opt-out method for future emails, processed within 10 business days.

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